At MC-VisionaryEdge, we are committed to providing high-quality online consulting and public relations services to clients worldwide. Because our services are digital, time-based, and knowledge-driven, we cannot offer returns in the traditional sense. However, we believe in fairness, transparency, and accountability, which is why this Refund and Returns Policy clearly outlines the situations where refunds are possible, the process for requesting one, and the conditions under which refunds are not available.
By purchasing our services, you agree to the terms outlined in this policy.
1. Nature of Our Services
Our offerings include (but are not limited to):
- One-on-one consulting sessions via video conferencing (Zoom, Google Meet, etc.).
- Immigration and documentation guidance.
- Career coaching and CV optimization.
- Business and PR strategy consultations.
- Document review and written feedback.
- Personalized PDF guides, checklists, and reports.
These services are intangible, personalized, and often begin immediately after purchase (e.g., research, preparation, analysis). Therefore, a “return” in the usual sense is not possible. Instead, this policy defines clear refund guidelines.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Service Not Delivered:
If you booked and paid for a session but it was never provided or scheduled by us, you are eligible for a full refund. - Technical Issues on Our Side:
If due to technical problems (e.g., platform failure, system errors on our end) the service could not be delivered and rescheduling was not possible, you may request a full refund. - Advance Cancellation:
If you cancel your booking at least 48 hours before the scheduled appointment, you are eligible for a full refund. - Partial Refunds for Service Dissatisfaction:
If you believe that the service delivered did not match the description or was not performed to an acceptable standard, you may submit a written request within 7 calendar days of completion. We will review each case individually, and if justified, we may issue a partial or full refund at our discretion.
3. Non-Refundable Situations
Refunds will not be granted under the following circumstances:
- Completed Services:
Once a consultation, document review, or strategy session has been fully delivered, refunds are not available. - Outcome-Based Dissatisfaction:
We cannot guarantee external results (e.g., visa approval, job offer, business success, or media coverage). Our responsibility is to provide professional guidance, not to influence third-party authorities or organizations. - No-Show Policy:
If you miss a scheduled session without prior notice (“no-show”), the service is considered delivered, and no refund will be issued. - Late Cancellations:
If you cancel less than 48 hours before a scheduled appointment, you are not eligible for a refund. - Digital Deliverables:
Any downloadable or emailed content (such as PDF guides, checklists, or written reports) is non-refundable once delivered.
4. Rescheduling Instead of Refunds
We believe flexibility is important. If you are unable to attend a scheduled session:
- You may request to reschedule once at no additional cost, provided you notify us at least 24 hours in advance.
- Further rescheduling may be considered at our discretion.
This option is offered to help clients avoid losing their investment while still benefiting from the service.
5. Refund Request Process
To request a refund, please contact us at info@mc-visionaryedge.site. Include the following information:
- Your full name and contact details.
- Date and type of service purchased.
- Payment method and proof of payment.
- Detailed reason for your refund request.
Processing Timeline:
- We will review and respond to refund requests within 5–7 business days.
- Approved refunds will be issued within 10–15 business days to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
6. International Clients and Payment Methods
As we provide services to clients worldwide, please note the following:
- Refunds may be subject to currency conversion and exchange rate fluctuations at the time of processing.
- Banks, payment processors, and financial institutions may apply additional fees or charges, which are outside of our control.
- Refund processing times may vary depending on your country of residence and the policies of your financial institution.
- We will always issue refunds to the same method of payment that was used for the original transaction.
7. Dispute Resolution
If you are dissatisfied with the outcome of a refund request:
- You may escalate the matter to our management team by emailing info@mc-visionaryedge.site.
- We will conduct a second review and provide a final written decision within 14 business days.
- While we aim to resolve disputes amicably, you always retain the right to file a complaint with a consumer protection authority in your jurisdiction.
8. Updates to This Policy
This Refund and Returns Policy may be updated at any time to reflect changes in our business operations, legal requirements, or technological systems.
